Customer Service Info

Questions before you buy? We are here to help! Contact us via our Live Chat link at bottom-right, or start here for the answers.

PAYMENT METHODS

DelilahK accepts Visa, Mastercard, American Express, and Delilah K Gift Certificates. Credit card payments are processed via our secure payment gateway, at the time your order is placed. Orders shipped to Canada will have current USD to CAD conversion rates applied when the card is charged.

SALES TAX

Any purchase shipped within Canada will be charged local sales tax. For all purchases made outside of Canada, there will be no sales tax charged. Please note that we are not responsible for custom fees or international transaction fees.

 PROVINCE  TYPE  PST (%)   GST (%) HST (%)  TOTAL TAX RATE (%)
 Alberta  GST    5    5
 British Columbia  GST + PST  7  5    12
 Manitoba  GST + PST  8  5    13
 New Brunswick  HST        13
 Newfoundland and Labrador  HST        13
 Northwest Territories  GST    5    5
 Nova Scotia  HST        15
 Nunavut  GST    5    5
 Ontario  HST        13
 Prince Edward Island  HST        14
 Quebec  GST + QST  9.975  5    14.975
 Saskatchewan  GST + QST  5  5    10
 Yukon  GST    5    5

 

DELILAH K GIFT CERTIFICATES

Gift Certificates are available for purchase online in any denomination. They will ship free of charge for standard UPS ground delivery and can be emailed to the recipient free of charge. Contact us if you would like to send a boxed gift certificate via overnight or 2nd day air.

CREATE AN ACCOUNT WITH US

It just makes everything easier... by creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, update your email preferences and subscriptions, view and track your orders online, and change your account password. Should you forget your account password, click on the "Forgot Your Password" link on the Login page and you will be sent an email to reset the password.

VIEWING + TRACKING ORDERS

When your items are ready to ship out, we will contact you via email with a tracking number and shipping info. Tracking information and order updates are available online only if the order was placed using your account. Login to your account at any time to view your orders history and order status. For orders placed by phone or using guest checkout, please contact us for status updates.

ASK A STYLIST

Having trouble choosing the perfect earrings for a special occasion?

Email a picture of your outfit to one of our stylists, and we will be sure to respond within 24 hours! Our virtual stylist service offers personalized consultations to all of our customers for any type of event. Our team of stylists will help you from the comfort of your own home or office, and will be sure to accommodate your budget and desires. You can also have access to this free service by contacting us via our live chat, which is available Monday through Friday 9am til 6pm EST.

Our stylists are hands-on with:

  • Size and fit advice;
  • Detailed product information;
  • Choosing the season’s must-have pieces.

To receive assistance, email one of our stylists at styleme@delilahk.com. If you wish to receive immediate hands-on assistance, do not hesitate to contact our team of stylists at 1.888.713.5091.

NEWSLETTER

Want to stay fashionable and up-to-date with the latest trends?

Fashion is constantly evolving, and our team at Delilah Accessories wants to make sure customers are always up-to-date with current trends. Sign up for our mail list below or during checkout to be notified of the latest, hot trends and new arrivals, PLUS, get 20% your purchase just for signing up! DelilahK never shares or sells our customer information, and you may always opt out at any time by clicking on the unsubscribe link on any mailer, or going to your account page to update your preferences.

PRICING + PROMOTIONS

We make every effort to ensure our prices are accurate and reflect the best price we are able to offer, while still compensating our designers fairly for their work. Delilah K may run limited time or ongoing sales promotions reflected by discounted online prices, as well as send special coupons or discount codes to your email and social media subscribers. These discounts and promotions cannot be combined. Coupons, sales and promotions may not be applied to the purchase of gift certificates. Sorry, but we will not apply discounts or price adjustments to orders already placed, in processing, or already shipped.

A NOTE ABOUT VIEWING COLORS ONLINE

We make every effort to ensure the photos and swatch representations shown on our website are accurate, but it is important to realize that each screen or electronic device will display colors a little differently. Please contact our design consultants at styleme@delilahk.com if you have questions about the color of a specific product.